When you contact us for the first time with your booking dates we will arrange a
date and time for an initial consultation visit. We will also send you our client
registration, terms and conditions and vet consent forms which we ask you to complete
and sign before your consultation.
Early booking is advisable to avoid disappointment, as we do limit the number of
bookings we take at any one time. This ensures that each cat receives a sufficient
amount of time and attention
Initial Consultation Visit
During the visit we will check through your completed forms, clarify any outstanding
details and hope to meet your cats.
You will be required to pay a £25 non-refundable deposit. The deposit must be paid
at this visit as it confirms your booking. Our minimum charge for a first booking
For all other bookings, which we accept in good faith, we do not require a deposit
or charge a cancellation fee.
Regular clients benefit by being able to make bookings at short notice if HappyCat
already holds a set of your keys.
We give all clients a courtesy call 2 - 3 days prior to their departure, confirming
our first visit of the booking. This also gives you the opportunity to let us know
of any changes to your cats feeding requirements etc.
Christmas and New Year
This time of year is very busy. A £25 deposit will be required at the time of booking.
This is NOT refundable if you cancel after December 4th.
This cancellation policy is to avoid us turning away genuine bookings.
Leaving us a message or sending us an email does not confirm any dates you are requesting.
ALL bookings will be confirmed by text message or email.